SemanticSpace - Packaged Applications | Business Solutions

The purpose of CRM is to enable businesses to track and manage all of their customer interactions over the lifetime of the customer relationship. CRM is a business strategy, and companies typically use a CRM software system as a technology platform to help implement their CRM strategy, processes, and procedures.

Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools.

The current version of Dynamics, 4.0, was released in December 2007.

Key Features

Microsoft Dynamics CRM Offers Choice: Microsoft Dynamics™ CRM is a multitenant CRM solution that offers multiple deployment options including: on-premise, on-demand, self-hosted, and hybrid deployment models. Designed to minimize risk and total cost of ownership, all deployment options are built on the same modern services oriented architecture and data model, making it easy for you to change your deployment as your needs change.

It Works the Way You Do: Microsoft Dynamics CRM is designed to drive high user adoption by delivering role-tailored CRM capabilities within a native Microsoft® Office and Outlook® experience. Users can choose to use a rich Outlook client or access the system through a browser-based client or a mobile device. Additionally, because most organizations are familiar with Microsoft Outlook and other Microsoft productivity tools, Microsoft CRM 4.0 is designed to help minimize the need for training, promote broad user adoption, reduce application switching, and produce high productivity while helping you to facilitate a rapid return on investment (ROI).

It Works the Way Your Business Does: Microsoft Dynamics CRM is designed to easily adapt to each company's unique needs. Powerful event-driven workflow capabilities can drive consistent process execution across the organization, and powerful wizard-driven reporting and analytics can help give real-time visibility into every business process and customer interaction. Microsoft Dynamics CRM is also designed to allow typical customers to easily tailor it to their specific line of business to achieve a high degree of operational efficiency to target resources and process disciplines to the business areas of greatest return.

It Works the Way Technology Should: Microsoft Dynamics CRM is designed to work the way an IT staff expects it to, because it's based on proven, industry-standard Microsoft technology that's designed to be easy to learn and work with. Customers can enjoy a rapid, low-cost deployment as well as a highly flexible and configurable platform built on Web Services and other standard tools and technologies to help protect and enhance the business value of an organization's entire IT portfolio.

It Offers Enhanced Security Features: Microsoft Dynamics CRM is designed to provide enhanced data security and integration with the full suite of Microsoft Windows® security technologies, working to help defend your data.

Marketing Automation - Provide marketing professionals with robust data cleansing and segmentation tools, leading campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, improve efficiencies, and better track key metrics. Microsoft Dynamics CRM business software provides a holistic, comprehensive set of marketing capabilities so you can target your customers effectively.


Sales Force Automation - Streamline and automate your sales processes and enable sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention. Microsoft Dynamics CRM business software gives sales professionals fast access to useful data online or offline so they can work efficiently and spend more time selling.


Customer Service - Deliver customer information, case management, service history, and support knowledge directly to the desktops of customer service representatives and supervisors, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to your business process, and scalable to meet the growing de¬mands of any size business.

SERVICE CALL EXTENSION

When a CRM solution subtly touches a great many aspects of a business, it becomes difficult to directly measure return on investment (ROI). Rather, it is more informative to examine the impact of investment. The benefits are measurable across three major categories: customer service, sales, and technical. Designed to meet the needs of the Service Organizations, Microsoft Business solutions for Service Call Extension – CRM integrates essential with service processes to increase technician productivity reduces overhead, and open up new revenue opportunities. With easy, accurate access to a vast array of information including a complete customer history and the ability to connect field workers with the home or office, organizations can provide customers a First-Class service while ensuring the best qualified technician for the Service. Service Call Extension enables you to provide your customers with the efficient, effective service that translate into long term relationships and improved Profitability.

Industry Experience

		Education
		Publications
		Professional Services
		Real Estate
		Financial Services

CRM For PUBLICATIONS: Designed to meet the needs of the publication industries, and there by integrating the agents and sales people information with the order's which includes the type of the advertisement and revenue generated by a particular agency of a sales person.

Key Features include:

		Effectively Tracks and maintains the basic information of publishing industry to accept and execute the publishing sales orders, and facilitating for quick lookups of currencies, advertisements, listings and pointers wherever applicable for easy information retrieval.
		Effective management of records that include category maintenance, publication maintenance, placement tracking and rate cards with different kinds of currencies.

Real Estate CRM: CRM Elements for Real Estate provides a powerful sales and customer service tool for developers and home builders. Built on top of the Microsoft CRM platform, we deeply extended the software's functionality to provide the benefits of a CRM solution to the Real Estate industry.

Key Features include:

		Central repository of property information, including marketing brochures, property maps and purchase documents.
		Route prospective leads automatically to sales reps
		Managing Hierarchies
		End to End Customer Service

HEALTHCARE CRM: Healthcare providers traditionally have been hindered by silos of information stored in multiple systems and manual processes that make routine activities challenging. Healthcare organizations are now beginning to look for ways to leverage CRM technologies to increase efficiency, improve patient satisfaction, and even assist in proactively managing patients’ overall health. By analyzing the performance of routine processes over time (such as admissions, discharges, transfers, and referrals), improvements can be made to eliminate unnecessary steps and increase patient satisfaction.

CRM For Education : Developed a simple Education solution for Academic and Educational Institutions using MS CRM.

Key Features include:

		Handling Student and Faculty information, their academic records, performances, course details and billing during their courseware. Some of the modules capture the billing information, Alumni details and corresponding Establishments associated with the Alumni, along with other Establishments for financial gain.
		Generate reports for Students and Faculty, based on their courseware, where an easy access to information is given within a time frame since time is of the essence and so is accuracy of Information.

Full Cycle Implementation

Our Full Cycle implementation method is a service we offer to get the organizations which are already occupied with the CRM and contains some legacy data that need to be moved from the existing CRM to Microsoft Dynamics CRM. To achieve this we use a standard project plan, procedures and documentation that has been designed based on the recommendations set out by Microsoft sure step methodology that have proved successful in our past implementations. Few other include

		Preliminary Scoping
		Strategic Planning
		Requirements Analysis
		Design
		Customization
		Implementation
		Integration
		Testing
		Deployment and Support of Microsoft CRM 4.0

Rapid Implementation

Our rapid installation method is a service we offer to get organizations new to Microsoft CRM (customer relationship management) up and running with their new software in the quickest possible time at a low fixed cost.

To achieve this we use a standard project plan, procedures and documentation that has been designed based on the recommendations set out by Microsoft that have proved successful in their past installations. Our Microsoft Dynamics CRM rapid implementation project is broken down into the following phases:

The 7 Steps to a successful Microsoft Dynamics CRM implementation in fewer than 8 weeks

		Project Kick Off meeting
		Dynamics CRM Installation with Demo Data
		Customization of screens, workflow & entities
		Import of Customers Data
		End user Training
		Customer Testing Phase
		Final import and Go Live

Organizations that benefit from a rapid implementation – The rapid implementation is not for all customers, but will work in several instances:

		The customer wants to implement the solution, and learn how to use a customer relationship management (CRM) solution, but has no past history of a CRM solution.
		They want to learn to use the system out of the box and to organize their sales and/or service department according to the way the solution works best.
		The customer wants to run a pilot implementation before getting into a larger scale, customized solution. They want to start with minimal users and minimal customizations to learn how to use the solution and to ensure that future customizations are appropriate. In this context, the customer is using the rapid implementation as a way to verify that the system will work for the organization and to prove to stakeholders that a significant investment in the solution is a worthy one.

Your benefits when Semanticspace works for you:

		CRM Experts, Solution Architects and certified professionals
		Microsoft® Gold Certified Partner
		Adoption of proven methodologies to ensure timely delivery of projects
		Provides a vast pool of highly motivated and skilled employees to staff any kind of operation (Onsite/offsite/offshore)
		Resources that span the entire gamut of technology offerings.
		Ability to ramp up/down team size based on project requirements.
		Ability to provide 24X7 support for critical applications.
		Understands the IT initiatives of the client and will identify areas where we can add value.
		Framework to define schedules acceptance criteria, team-structure, client contact, and project and partnership steering committee and risk mitigation strategies.